OUR SERVICES

Through our collaboration, we aim to empower our clients as stronger data-driven and customer-centric organizations and people.

CUSTOMER DATA INFRASTRUCTURE

We define, design and implement the data infrastructure & MarTech stack that is aligned with your business objectives.

Elevate Customer Experiences

We help you leverage your MarTech stack to drive enhanced customer experiences.

In-sourcing

We help you in-source the knowledge and methodology we are bringing through different training programs.

OUR PROVEN METHODOLOGY

 

ORIENTATION

1

Through a series of workshops we guide you through:

  • Identifying your business challenges in relation to customer data 

  • Map your existing infrastructure & stakeholders along the customer journey

  • Turn your challenges into bite-size user stories ready for treatment

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BLUEPRINTING

2

We design the current and future data components your organisation needs:
  • Data architecture design

  • MarTech stack design

  • Governance and RACI matrix 

  • Implementation roadmap validation

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IMPLEMENTATION

3

We build, connect and improve your actual data architecture and MarTech stack:

  • Technical implementation

  • In-depth documentation

  • Privacy compliance

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EXPERIENCE DELIVERY

4

Every user story is  treated as a distinct mission to ensure business impact at every single step:

  • User stories production

  • User stories reporting & business insights

  • User stories optimization

  • Support & Maintenance

WE UNITE

 

Marketing Teams

→ We help you understand what it takes to be ahead of the change rather than be driven by it

→  We help to make your marketing department data-driven

PRODUCT Teams

→ We help product teams understand how their website or applications are being used

→ We help them connect with CRO, A/B testing, backlog refinement and sprint planning

LEGAL Teams

→ We ensure your activities around customer data are 100% compliant. 

→  We help make the bridge between your customer data initiatives and it's legal requirements 

DATA & ENGINEERING Teams

→ We empower  data teams by creating the bridge with other teams or departments

→ We do this by providing services such as creating automated data pipelines or data-as-a-service

UX Teams

→ We provide you with an organised framework, methodology and tools in order to drive top of the line personalised experiences in the most qualitative and consistent way across all touch points

FOOD FOR THOUGHT
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READY TO IMPROVE YOUR CUSTOMER EXPERIENCE?